New Recreation Software

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In August 2020, Brampton Recreation will be upgrading its Recreation registration system, which will provide users with improved online functionality and more convenient access to programs and services. The current registration system the City uses will no longer be supported by the vendor.​

BENEFITS OF THE NEW REGISTRATION SYSTEM​

The previous system will no longer be available and a new and improved registration system, PerfectMind, will be in place.  There are many improvements coming with the new system that will enhance the way you access Recreation programs and services:

  • Functionality: The new system will be easier to navigate and include a mobile-friendly interface.
  • Program Registrations: Registrations can be done online, as well as in-person and over the phone.
  • Rentals: Clients will be able to review their upcoming rentals and payments, documents, and account information. 
  • Memberships: Clients will be able to easily buy and renew their memberships online.
  • Account Management: Improvements will include the ability to add family members and update payment information. Clients will be able to instantly create their Family Account, view registrations, account transactions and receipts on their client profile.
  • Customization: Clients will be able to view and print custom course calendars.​

ACCOUNT MIGRATION: ENSURE A SMOOTH TRANSITION​

In August, we will be migrating all active clients over the last 18 months who have a valid email address on their account. That means migrated clients will have their new account set-up automatically with contact information, credit balances, and active memberships already loaded.

Over the last several months, our team has been reaching out to clients to update their account information, including their email address, telephone number, address, and active clients on their account. If you have not verified your information yet, please follow the steps below to do so and ensure a smooth transition to the new system.  

Over the last several months, our team has been reaching out to clients to update their account information, including their email address, telephone number, address, and active clients on their account. If you have not verified your information yet, please follow the steps below to do so and ensure a smooth transition to the new system.


By Phone

  • Call 311 within the City of Brampton (or 905.874.2000 outside of City limits) and ask to verify your Recreation Account information. 
  • You will be asked for your full name (must be the account holder) and to verify the phone number, home address and preferred email address listed on the account.


By Email 

  • Email our team at recconnects@brampton.ca with the subject line “Account Update” and include the account holder name and preferred email address in the content of your email. 
  • Once received, we will write back to confirm your account has been updated or request further information, as required.
​When you have updated your account, please ensure you look out for a confirmation email from the City of Brampton and the new system vendor, PerfectMind, scheduled to go out in August.


Please note: 

  • Accounts that have not been updated or that do not have an email address associated with them will not be migrated to the new system in August. 
  • Clients who do not migrate over to the new system will have the option of creating a new account, however, they will need to contact City of Brampton Recreation staff to attach remaining credits and active memberships to their new account.

​AFTER THE MIGRATION​

Following the migration, we will be sending account holders a confirmation email. Clients will be asked to set up their password and explore the new software system in August – look out for an email from Brampton Recreation and our new system vendor, PerfectMind, in mid-August.​

FAQs

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Should you have any questions or concerns regarding the new system, or any other matter, please reach out to our team by email at recconnects@brampton.ca. ​​

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