​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​The City of Brampton has a set of official polices, practices and positions, approved by Council that provides direction to the Corporation. These processes communicate City priorities, provides guidance for present and future decisions, sets standards of performance and services delivery, and articulates principles of acceptable behaviour and actions.

A Standard Operating Procedures (SOP) is a set of step-by-step instructions to help staff carry out routine tasks that operationalize a policy or directive. SOPs aim to achieve efficiency, quality output, uniformity of performance, and safety while reducing miscommunication and failure to comply with rules and regulations.

Council Policies and Administrative Directives will be reviewed and updated a minimum of every 3 years, or more frequently, if required by legislation or business practices to ensure that they continue to meet the needs of the City.

The following are policies and procedures that have been highlighted in the Council Handbook:


Contact the City Clerk's Office

Mailing Address:
Brampton City Hall
2 Wellington Street West
Brampton, ON L6Y 4R2

Hours of Operation:
Monday to Friday, 8:30am to 4:30pm


  • Dial 3-1-1 (Within city limits)
  • 905.874.2000 (Outside city limits)
  • 905.874.2130 (Teletypewriter or Text Telephone)
  • Visit www.311Brampton.ca