COVID-19 Updates

Let’s talk “Snow” Business

Brampton Transit has established a Winter Weather Plan to ensure that bus service is maintained in the event of severe weather. This plan includes:

  • Continually monitoring for weather changes and/or updates in our Control Centre and communicating this to internal team members.
  • Dispatching snow removal teams to terminals as needed.
  • Arranging for extra staffing and buses as required.
  • Providing winter supplies to on-road Supervisors.
  • Initiating end of winter weather event clean up which includes removal of snow from Transit terminals and facilities.
The City of Brampton’s Road Operations team keep all roads clear of ice and snow, as well as clearing the snow from bus shelters and stops across the city. If you see a stop that requires some extra attention please contact the 311 team. To see the City’s snow and plowing updates visit the NEW Plow Tracking app or brampton.ca/snow.
 
Brampton Transit may implement detours as necessary to improve reliability of routes for customers. For customer service assistance our Contact Centre is available to assist you, call 905.874.2999.
 

Please remember: 

  • Dress warm 
  • Wear a mask, its mandatory.
  • Wash and sanitize your hands often.
  • Take essential trips only.
Be patient, plan ahead and stay safe. 

Mount Pleasant Village Bus Stop Relocation

Effective November 9, contractors began construction of the chargers for the Electric Bus (e-bus) project in Mount Pleasant Village Terminal. The duration of the construction is expected to be approximately 8 weeks.

Due to the construction the following bus stops will be relocated:

Bus Stop #3920 for route 26 Mount Pleasant and 27 Robert Parkinson will be temporarily closed. Passengers are asked to board at Bus Stop #3974.
Mount Pleasant Bus Stop Temporary Closure November.PNG
For customer service assistance, click here.
 

Bovaird Drive Construction

​Start: November 9, 2020

Starting on November 9, 2020 for approximately one year, The Region of Peel will begin construction on Bovaird Drive between Worthington Drive and Ashby Field Road.
 
The following bus stop will be closed for the duration of the construction:
 
#2379 westbound Bovaird Drive east of Ashby Field Road/Lagerfeld Road.
Passengers will be redirected to the Mount Pleasant GO Station.

Passengers may experience delays during this time.
 
For customer service assistance click here.
 

Median Removal –Hurontario Street/Main Street

To prepare for the construction of Hurontario LRT, crews will remove existing medians along Hurontario Street, between Lancashire Lane and Bartley Bull Parkway.

Delays are expected.
 
Start Date: Monday September 14
Regular service will be operated, however expect delays due to lane reductions on Hurontario.
 
For more information on the project visit metrolinx.com/hurontariolrt

​501 Züm Queen Stop Change at YRT SmartVMC Bus Terminal

Start: Monday, August 31

Starting Monday, August 31, service will change at the YRT SmartVMC Bus Terminal. Route 501 Züm Queen will be dropping passengers off and picking them up at Platform #9 only (no longer platform #1).
 
Buses will continue to service Vaughn Metropolitan Centre stop.
 
VMC SmartBus Terminal Map.PNG

For questions and customer service assistance click here.

Bus Capacity

Effective July 2, buses will operate at an increased capacity. All riders and Operators are required to wear non-medical masks.
The maximum number of passengers allowed on each bus will be:
  • 40 foot bus: 35 people
  • 60 foot bus: 55 people
This increased capacity is equivalent to a full-seated load. Passengers can choose to sit or stand.

It is important that riders wear masks at all times while riding public transit. This allows Brampton Transit to operate at this increased capacity. Non-compliance with mask wearing may result in Brampton Transit having to return to the previous lowered capacity.

Face Masks

The Ontario government and Region of Peel recommend that anyone travelling on public transit wear a non-medical mask where physical distancing is hard to maintain.
 
Effective July 2, Brampton Transit made it mandatory to wear non-medical masks on buses and at terminals. Click here for more information on the recovery plan.
 
Effective July 10, the City of Brampton enacted By-law 135-2020 that made face coverings mandatory in Brampton in response to COVID-19. It is important to note under the City of Brampton’s Mandatory Face Coverings by-law, there are exemptions. Click here for more information on the by-law.


Additional resources:


MediaRelease_MandarotyMasks_1024x512_RD1.jpg


Reduced Service Updates

Brampton Transit will be operating a reduced service until further notice. Service levels are continuously being evaluated based on the  resources available and rider feedback. Please check schedules before travelling.

Click here for schedule information.
 
The Contact Centre remains open to assist with inquiries and trip planning. Please call 905.874.2999 for assistance.

Follow us on Twitter @BramptonTransit to stay informed.
For additional information on how to stay safe, visit peelregion.ca

Cleaning and Sanitization

Effective March 6, Brampton Transit has implemented an enhanced cleaning and sanitizing schedule.

Buses
We’ve increased the frequency of bus cleanings, wiping down all hard surfaces, Operator compartments and seats using OXIVIR, a disinfectant solution.

Terminals and Facilities
All hard surfaces in transit terminals and facilities are being sanitized on a daily basis. This cleaning and sanitizing schedule will be in place for the foreseeable future.

Brampton Transit will continue to provide updates as details become available. Follow us on Twitter @BramptonTransit to stay informed.
 
For additional information on how to stay safe, visit peelregion.ca

Customer Service

Facilities
Effective March 23, the Brampton Transit facilities at 185 Clark Boulevard and 130 Sandalwood Parkway West were closed to the public.

The following activities have been suspended temporarily:

  • Fare payment and PRESTO sales
  • The renewal of Brampton Transit Senior ID cards and Veterans cards

For lost and found inquiries, please call 905.874.2750 ext. 62732.

Terminals
Effective June 22, the Customer Service counters at Bramalea Terminal, Brampton Gateway Terminal and Downtown Terminal will re-open. Trinity Common Terminal will remain closed. Click here for details.

Customer Service

Our Contact Centre team continues to be available to answer questions and assist with trip planning.

Phone: 905.874.2999
Email: transit@brampton.ca

Hours of Operation:

  • Monday to Friday: 7:00 am – 9:00 pm
  • Saturday: 7:00 am – 7:00 pm
  • Sunday: 9:00 am – 6:00 pm

Click here for more information.

Travel Tips

We all need to do our part to help stop the spread of COVID-19. Protect yourself and others by taking the following precautions.

  • Limit all non-essential travel. Brampton Transit is a critical service and we are dedicated to providing a safe service to the community. Please only utilize transit service for necessary essential trips only.
  • Practice physical distancing.
  • Wash your hands often with soap and water or use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, mouth and nose as much as possible.
  • Avoid contact with people who are ill.
  • Cover your coughs and sneezes with a tissue. If you don't have a tissue, cough or sneeze into your upper sleeve or elbow, not your hands. Wash hands after coughing and sneezing.
  • It is mandatory for all riders and Operators to wear a non-medical mask on buses and at terminals. Click here for more information on the recovery plan.

For additional ways to keep yourself safe, visit peelregion.ca​

Follow us on Twitter @bramptontransit for updates.

Transit Operator Equipment

The safety of our Operators and all Transit staff is our top priority.

Transit Operators have received individual bottles of hand sanitizer for personal use on the job.

Non-Medical Face Masks:
Although we strongly encourage Operators to wear a mask at all times, there are exemptions. Under the City of Brampton’s Mandatory Face Coverings by-law, these exemptions include individuals working behind a physical barrier.

When outside of the Operator Compartment or assisting customers, our Operators are required to wear their mask unless they have a medical condition that prevents them from doing so.


Click here for more information on the recovery plan.