Passenger Safety

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Duress Event Stations

The safety of our employees and customers is always a top priority. Brampton Transit and the City of Brampton Corporate Security have introduced Duress Event Stations at various Züm Station Stops. These communication buttons can be pressed in an emergency to engage in two-way communication with the City’s corporate security staff.

Duress Event Stations are installed at the following locations: 

  • Brampton Gateway Terminal
  • Bramalea Terminal
  • Select Züm Station Stops
    • Queen Street: Centre Street, Kennedy Road, Dixie Road, Airport Road and Highway 50
    • Main Street: Sandalwood Parkway, Williams Parkway, Nelson Street, Nanwood Drive and Ray Lawson Boulevard
    • Steeles Avenue: Kennedy Road, Dixie Road, Airport Road, and Finch Ave 

Bus Operator Safety Shields

​The safety of our employees and customers is a top priority. On June 27, 2018, Brampton City Council unanimously approved recommendations to move forward with the installation of “slider” style Operator safety shields on the existing fleet and all new buses purchased moving forward. Although no shield will prevent all assaults from occurring, the slider shield will:

  • Restrict intentional or unintentional access by customers to the Operator's area;
  • Reduce the severity of, and where possible, prevent certain types of assaults from occurring in the first place;
  • Provide enhanced protection and flexibility for Operators, and improved safety for customers; and,
  • Allow for the continued delivery of high-quality customer service that our customers are used to receiving.