​​There are 5 main thin​gs​ all Brampton residents should know when it comes to snow:

1. Report issues with plow service 24 hours after the snow fall ends

• Snow operators are working tirelessly to clear City roads, parking lots, recreational trails, bus stops, and more.
• Plows can only clear a portion of the road at a time, multiple passes are required to complete a road.
• Use the Brampton Plow Tracker to check s​now maintenance progress, road priorities, and if a plow is near you.
• Please wait 24 hours after the end of a snowfall to report snow issues​ to 311. When maintenance activities are underway, snow operators and dispatchers will only attend to urgent service requests.
• If weather conditions are severe, the service level may be extended to 48 hours. Check the Snow Clearing Status Updates for more information.

2. Parked cars obstruct snow-clearing services

• Parking restrictions​ are in place during winter operations to ensure snow clearing equipment has access to the road.
• Street parking considerations are NOT valid during snow events or freezing rain.​

3. Shovel the snow on your property by the next morning

• The Snow and Ice Removal By-law requires residents to clear ​​​sidewalks of snow and ice by 11 am the day after a snowfall.
  
• ​​If a complaint is made about sidewalk and/or pr​operty clearing, By-Law officers may issue an Order to Comply​.
• The City's service level only maintains some sidewalks, as shown on the plow tracker map.
• Residents are encouraged to clear snow away from fire hydrants and catch basins.
• Homeowners with physical challenges can apply for assistance​.

4. Snow clearing service is prioritized based on road tr​affic

• The City will clear all Brampton roads within 24 hours after the end of snowfall, unless weather conditions are severe.
• Service levels​ are tied to road traffic classifications; arterial roads are cleared first, collectors second, and local roads third.
• Road conditions after plow service vary for the different road types, but all will be safe and passable.

​​5. Track City operations using the Brampton Plow Tracker​

• Use the online plow tracker map to review snow clearing progress in your neighbourhood.
• ​Download the 311 Brampton app on Google Play or the App Store​, to access the tracker on your smartphone.
• Check out the Plow tracker User Guide for web​ or the Plow tracker User Guide for smartphones if you need help using and understanding the map.​​​​​​​​​​​​​