Personal Transportation Companies

How do I become a PTC driver?

All Personal Transportation Companies (PTC) are required to be licensed with the City of Brampton. During the registration process with the PTC Company you are required under the Mobile Licensing By-Law 67-2014 to provide the following:

  1. Be least 18 years of age;
  2. Have a valid Ontario Class ‘G’ licence or higher;
  3. Is able to communicate in English;
  4. Has been advised and consents in writing that the personal information being submitted is correct and true;
  5. Submit a Criminal Record Search no older than 30 days an meets the City of Brampton’s Threshold Policy;
  6. Submit a Drivers Abstract no older than 30 days

PTC By-Law Inspections

Inspections are random and take approximately 15 minutes to complete. City of Brampton Officers are identified by their uniforms and City of Brampton vehicles. They will provide their name, badge and photo ID. These inspection and guidelines are in place to enforce a safe, transparent driving experience for passengers and drivers.

Our goal is to create a safe environment for both our drivers and the public and inspections are completed as a safety precaution. Drivers should expect to be periodically inspected through out the year.

How do I as a Driver prepare for an inspection?

At all times the Driver must have the following documents with them:

  1. Valid Ontario Drivers Licence- Class ‘G’
  2. Proof of Vehicle Ownership
  3. Proof of Insurance
  4. Ontario Safety Standards Certification

The vehicle must:

  • Be registered on the PTC Platform
  • Have a PTC Identifier (logo sticker provided by PTC company) clear displayed on the front window or rear window only
  • Be clean, in good condition inside and out
  • Provide working air-conditioning and heating systems
  • Have functioning seat belts visible and accessible to passengers
  • Be seven (7) years old or less
  • All lighting and signals must be fully operational

Driver must:

  • Be registered on the PTC Platform
  • Provide services strictly through the PTC app (no street hails are permitted)
  • Permit the inspection
  • Provide all documents request by the By-law Officer

What to expect when I arrive at an inspection?

The PTC platform will indicate to the driver that a rider is ready for pick-up. At this time, the officer will be present and will signal to the PTC driver that they have arrived for an inspection. Once the officer identifies themselves and verify that the Driver’s vehicle is the same license plate, make, model, year and colour.

Step 1: The Officer will ask for the following documentation:

  1. Valid Ontario Drivers License – Class ‘G’
  2. Valid Insurance
  3. Proof of ownership
  4. Ontario Safety Standards Certification
    • ~ Please note, Safety Standards Certifications are only valid for 1 year OR 50,000 kilometres from the last time of inspection.

Once the documentation has been verified the officer will take photos of the documents to make sure they match what is recorded in the PTC platform the Driver is registered with. The officer will then cancel the ride through the PTC Application and the Driver will receive a cancellation fee for the ride.

Step 2: The Officer will conduct an exterior inspection on the vehicle.

The Officer will be checking for the following:

  • All exterior lights are in working order and in good condition
  • The vehicle is in good repair and have no exterior vehicle damage
  • The Ontario licence plate is completely visible both front and rear
  • The PTC Identifier is visible from the front or rear window
  • VIN number matches the VIN number recorded in the PTC application

Step 3: The Officer will conduct an interior inspection in the vehicle.

  • All seatbelts will be inspected to make sure they are all functioning properly
  • No garbage or interior damage visible
  • Working air-conditioner and heating system
  • All doors open from the exterior and interior
  • All windows go up and down properly

What happens if a Driver fails the inspection?

If a driver fails an inspection, the By-law officer conducting the inspection will provide you an order to comply to correct the violation. Officers have designated timeframes to give to the drivers to comply with the order. In addition, some drivers may be temporarily suspended from the PTC application for serious offence. When compliance is gained, they may be reinstated to the PTC application.

Please note, if a driver fails an inspection for the same or similar offence, a different option may be explored on how to ensure compliance.

How do I know if I passed my inspection?

The officer who conducts the inspection will advise the driver once the inspection is completed that they have passed their inspection.

If I am issued an Order to Comply, what do I do next?

If a Driver fails their inspection and an Order to Comply has been issued, the officer will provide you with a timeframe to comply. Depending on the type of violation, you may be request to book an appointment online through www.brampton.ca 

 You may also call our office at 905-458-3424 x 63225 to book an appointment. You will be required to attend our office located at 8850 McLaughlin Rd S, Brampton Building 2. Please come to your appointment 5 minutes before schedule and check in at the front office.

When compliance can be gained electronically please contact the email address listed on the Order to Comply indicated as ptcinspections@brampton.ca within the designated timeframe provided. When complying with your order include your license plate number, order to comply number and full name.

Non-Compliance

Drivers who refuse or drive away from inspections or do not comply with the by-law requirements may be denied access to trips within Brampton or issued a Penalty Notice.​​​​​​​​​

Frequently Asked Questions

Contact By-law Enforcement

By-law Enforcement, Property Standards and Licensing Divisions
  • Flower City Community Campus
  • 8850 McLaughlin Road South, Unit 2
  • Brampton, ON L6Y 5T1
  • Hours of Operation: Monday to Friday, 8:30am to 4:30pm
  • Phone: Dial 3-1-1 (within City limits)
  • 905.874.2000 (outside City limits)
  • 905.874.2130 (Teletypewriter or Text Telephone)