Book an Appointment


​Appointments are required before arriving at various City locations for in-person City services.
Walk-ins are not permitted.

Book, reschedule or cancel your appointments online after answering prescreening questions.

When attending an appointment

  • Ensure you have all required documents before you arrive for your appointment
  • Arrive on time
  • Missed or delayed appointments may need to be rebooked for a later date
  • Use hand sanitizer when you enter the building
  • Maintain physical distance of at least 2 metres (6 feet) between yourself and others
  • Wearing non-medical facial mask is MANDATORY

​​Enhanced Safety Measures Information​​​​​​​​​​​​​​​​​​​​​​​​​

Available services for appointment bookings

311 Services

Book an appointment for services like:

  • Property tax payment
  • Parking or speeding ticket payment
  • Information, inquiries and service request reporting
Note: September 21 to 23, appointments are available until 8:00pm for paying property taxes before the September 23 payment deadline.

Building Department

Book an appointment for services like:

  • ​Permits application for Industrial, Commercial, Institutional
  • Permits pick up Industrial, Commercial, Institutional
  • Permits payment

Enforcement and By-law Services

​​Book an appointment for services like: 

  • Driver Licence renewals 
  • Plate renewals 
  • Order to Comply​


City Clerk’s Services

Book an appointment for services like:

  • Adult Entertainment Licence
  • Marriage Licence
  • Public Commissioning Services

Roads and Traffic

​​Book an appointment for:

  • Seniors snow subsidy
  • Permits payment

Coming Soon

The following services will be available soon for online appointment bookings.

Cultural Services

B​ook an appointment for:

  • Signing of grant agreements

Entrepreneurial Services

​​Book an appointment for:  

  • Consultation services​