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Media Release

Brampton Transit launches 2019 Customer Charter

​​BRAMPTON, ON (May 9, 2019) – From increased service hours, to reduced pass prices for seniors and new infrastructure, Brampton Transit has a lot in store for 2019.

Brampton Transit has officially launched its 2019 Customer Charter, which outlines all of those projects and more. The Charter serves as an annual list of commitments to enhance overall service quality and customer experience for transit users.

The items outlined in the Customer Charter are a reflection of the City’s priorities, and items approved in the City’s budget process. A full list of Brampton Transit’s 2019 commitments are listed online here, and customers are invited to check in on project statuses and timelines. The Charter is updated annually as projects are completed and new initiatives are added.

Customer service is our top priority at Brampton Transit. As ridership and demand continue to grow, this charter will help build trust and strengthen relationships with transit users across the city.


• To add 81,000 service hours to our schedules
• To add 18 new buses to our fleet to support more service and replace retired buses
• To introduce a $15 monthly pass for seniors
• To install 40 new accessible bus stops, 15 new bus stops and 25 new benches

The 2018 Customer Charter commitments and results can be found here.


“Not only is Brampton Transit one of the fastest-growing transit systems in Canada, it’s vital in getting residents where they need to go, from work, to school and beyond. While we’re committed to maintaining efficient service, we’re also committed to making it even better. The Charter is a great resource for residents to see just how we’re improving transit in our city.”

- Mayor Patrick Brown

“The Brampton Transit team recognizes the importance of keeping customers updated on projects and initiatives throughout the year. The Charter strengthens Brampton Transit’s commitment to transparency and accountability by doing just that. We want to ensure transit users are informed and excited to continue using our services.”

- Alex Milojevic, General Manager, Brampton Transit
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Christine Sharma
Media Relations, City of Brampton
905.874.2880 |