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About 311

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Frequently Asked Questions

311 is the City of Brampton’s main point of contact for non-emergency services, programs and information. If you have a question, need to report an issue or are unsure of where to start, 311 helps connect you to the right City service.

When should I contact 311?

Contact 311 when you have a non-emergency question or issue related to City services. You can contact 311 to:

  • Ask questions about City programs or services
  • Report an issue on City property
  • Request a City service
  • Get help finding the right City contact

If you do not know which City department to contact, 311 can help you get started.

How can I contact 311?

You can contact 311 in several ways:

Customer service is available Monday to Sunday from 7 am to 12 am in more than 150 languages.

Between 12 am and 7 am, please call 311 for urgent inquiries only. Urgent requests are defined as anything that has the potential to cause harm to people, animals or property. Non-urgent reque​sts should be submitted online or through the app.

In-person assistance is available at the following locations:

  • Brampton City Hall, 2 Wellington Street, ground floor
  • Cassie Campbell Community Centre, 1050 Sandalwood Parkway West
  • Gore Meadows Community Centre, 10100 The Gore Road
  • Save Max Sports Centre, 1495 Sandalwood Pkwy East

In-person service hours vary by location. Please check each facility page for current hours.

What happens after I contact 311?

When you contact 311 to report an issue, the inquiry is logged as a service request and directed to the appropriate City division for review and follow-up.

You will receive a service request number, which can be used to track the progress. How long it takes to respond/resolve depends on the type and urgency of the request.

This process helps ensure issues are logged, reviewed and handled by the appropriate City division.

An urgent request is a situation that may cause harm to people, animals or property

Examples of an urgent request:

  • Injured or aggressive animal
  • Fallen tree blocking roads or sidewalks
  • Traffic signals out or stop sign down
  • Vehicle blocking access to driveway

Examples of a non-urgent request:

  • Found or stray animal
  • Fallen tree in the park
  • Street light out
  • Vehicle parked in excess of three hours
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It is important to make the right call for the service you need. Knowing which number to call helps you get the right help as quickly as possible.

Call 311 for non-emergency questions or issues related to City services, including parking complaints and noise concerns. You can also use the Brampton 311 app (available on App Store or Google Play) or send an email to 311@brampton.ca.

Call 211 to connect to social services, programs and community supports such as mental health, housing, food, employment and crisis support. This is a free and confidential service. Learn more about the resources and services provided by visiting 211ontario.ca.

Call 911 only if there is an immediate threat to safety, a life-endangering emergency or if a fire or crime is in progress. To learn more about when to call 911 and for resources about the services available to assist residents in need, visit this website.

Residents can call Peel Regional Police’s non-emergency line at 905-453-3311 for non-emergency calls, including general inquiries and non-urgent situations where there is no immediate risk to safety.

311 provides information in multiple languages to help residents access City service and information with confidence.

Customer service is available Monday to Sunday, 7 am – 12 am in more than 150 languages.

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Need More Information?

Frequently Asked Questions

Have more questions about how 311 works? Visit our Frequently Asked Questions to get quick, clear answers.

View the 311 FAQs ​