Contact the City 311 - Frequently Asked Questions Contact the CitySection Menu In this section Page Content311 helps residents access non-emergency City services, programs and information. Below are answers to common questions about how to contact 311 and what to expect after you call. How do I call 311 if I am outside the City of Brampton?If you are outside of the City of Brampton and want to reach a 311 customer service representative, please call 905.874.2000.Can I call 311 from a cell phone?Yes. You can call 311 from a cell phone within Brampton city limits.Does 311 offer in-person customer service help?Yes, we have four in-person Service Brampton locations. If you prefer to speak to someone face-to-face, please visit:Brampton City Hall, 2 Wellington Street, ground floorCassie Campbell Community Centre, 1050 Sandalwood Parkway WestGore Meadows Community Centre, 10100 The Gore RoadSave Max Sports Centre, 1495 Sandalwood Pkwy East How does 311 help deaf and hearing-impaired residents?311 offers Teletypewriter or Text Telephone (TTY) service at 905.874.2130.How do I follow-up on my request?When you submit a service request, you will receive a reference number. You can call 311 or check the status of your request online using this number.What happens if I lose my service request number?Your reference number helps protect your privacy. If it is lost, 311 cannot provide update on the request. Can I change or cancel my service request?Yes. Call 311 with your reference number and a customer service representative will assist you.
