City of Brampton Logo

Service and Information Update

Brampton Transit Customer Service counters to reopen at most terminals starting June 22

​BRAMPTON, ON (June 19, 2020) – As part of the City of Brampton’s reopening and recovery plan, Customer Service counters at Brampton Transit’s Bramalea, Brampton Gateway and Downtown terminals will reopen from June 22. Trinity Common Terminal building will remain closed due to the lack of space for physical distancing.

Due to limited capacity at Brampton Transit terminals, the below terminals will be open for transactions at the Customer Service counters, Gateway on the Go and washroom use.

Customer Service counter hours will be as follows.

Bramalea Terminal
• Monday to Friday: 6 AM to 8 PM
• Saturday: 9 AM to 6 PM
• Sunday: 11 AM to 6 PM

Brampton Gateway Terminal
• Monday to Friday: 6 AM to 8 PM
• Saturday: 9 AM to 6 PM
• Sunday: 11 AM to 6 PM

Downtown Terminal
• Monday to Friday: 7 AM to 7 PM
• Saturday: 9 AM to 6 PM
• Sunday: Closed

The City takes community health and safety very seriously, especially during COVID-19. The following safety measures will be in place as Customer Service counters reopen.

• Two-metre physical distancing measures will be in effect. Customers will be asked to remain two metres apart in lineups for Customer Service windows, and signs will be posted to reiterate this measure.
• Staff will be in place at terminals to support physical distancing measures and keep customers informed.
• Each terminal will have dedicated doors for entry and exit, where permitted.
• Customer Service counters and pin pads will be sanitized on a frequent basis.

Providing accessible transit for seniors remains a top priority for the City, and given the impact of COVID-19, all active Brampton Transit senior ID card expiry dates have been waived indefinitely.

Clark and Sandalwood facilities continue to remain closed to the public.

Free masks for riders while supplies last

Brampton Transit will distribute 100,000 non-medical masks to its riders for free, while supplies last, as the first step of the City of Brampton’s reopening and recovery plan. Non-medical masks will be distributed at Brampton Transit’s Bramalea, Brampton Gateway and Downtown Terminals towards the end of the week of June 22.

Fare payment, front door boarding and non-medical masks – effective July 2

The City reminds riders that starting Thursday, July 2, fare payment and front door boarding will be reinstated. Following Peel Public Health and the Government of Ontario’s strong recommendation to wear masks on public transit, it will be mandatory for Brampton Transit riders and operators to wear non-medical masks on buses and at terminals from July 2.

While masks are mandatory, young children or those with disabilities or other medical conditions that prevent them from wearing a mask will not be required to wear one.

Riders are encouraged to use their PRESTO card to pay their fare as a form of contactless payment. Brampton Transit encourages riders who still use cash payments to acquire a PRESTO card from a Customer Service counter. Starting June 22 we will be waiving the $6 PRESTO card fee for a limited time, one card per customer.

COVID-19 Safety Measures

The City urges riders to maintain physical distancing measures by staying at least two metres (six feet) away from each other at terminals, and at bus stops, even while wearing a mask. Riders are also reminded to carry their own personal disinfectant, such as hand sanitizer or wipes, when traveling, wash their hands often, and cough or sneeze into their elbow.
An enhanced cleaning and sanitizing schedule remains in effect. It is Brampton Transit’s goal to disinfect all hard surfaces, operator compartments and seats every 48 hours. The majority of buses are currently sanitized every 24 hours. Facilities and terminals that have hard surfaces are wiped down and sanitized on a daily basis.

With guidance from Peel Public Health, the City of Brampton encourages everyone to wear a non-medical mask, especially at locations where physical distancing might be challenging. The City of Brampton is working closely with its partners at Peel Public Health and the Brampton Emergency Management Office to continue to monitor risks. Visit for regular updates and visit or follow @bramptontransit on Twitter for service updates. Questions may be directed to Brampton Transit’s Contact Centre at 905.874.2999.


Christine Sharma
Media Relations, City of Brampton
905.874.2880 |