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Service and Information Update

City Hall and corporate facilities now open by appointment only

BRAMPTON, ON (September 9, 2020) – Following six months of closures in response to COVID-19, City corporate facilities including City Hall today reopened to the public by appointment only. At this time, walk-ins are not permitted.

What’s open (by appointment only)

Starting September 9, the locations below are open for appointment-based services only:
• City Hall, 2 Wellington St. W
• Civic Centre, 150 Central Park Dr.
• Williams Parkway Operations Centre, 1975 Williams Pkwy
• Animal Services, 475 Chrysler Dr.
• Building Division and Enforcement and By-law Services offices, 8850 McLaughlin Rd. S

POA Courthouse, 5 Ray Lawson Blvd has been open since July 6.

For more details, visit

Services now available

Effective September 9, the services below are available in-person by appointment only:
• Marriage licensing
• Business Licensing and Sign Applications
• Cashier counters for property tax and other payments
• Service Brampton desk for inquiries
• Building permit applications for non-residential applications, Zoning Services and Sign Permits
• Animal adoption, licensing and inquiries

Many services are also available online and can be accessed at or by calling 311.

Booking Appointments

To access in-person City services, appointments are required.

Several appointments can be made using the City’s new online service Skip the Line at

Book, reschedule or cancel your appointments online after answering pre-screening questions.

When attending an appointment:
• Ensure you have all required documents before you arrive for your appointment.
• Arrive on time – missed or delayed appointments may need to be rebooked for a later date.
• Use hand sanitizer before entering the building.
• Maintain physical distance of at least 2 metres (6 ft.) between yourself and others.
• Wearing non-medical facial mask is mandatory.

Recreation Centres

Select City of Brampton recreation facilities reopened September 8 for reserved appointments only. Available program areas include fitness, aquatics, general interest programs and skating. Residents can view reservation timeslots and schedule their visit at by viewing the Registered and Drop-In Programs web page. Reservations are accepted up to seven days in advance. Alternatively, residents may book a reservation by calling 311.

Enhanced safety measures at City facilities

In line with the Government of Ontario and Peel Public Health, the City of Brampton will continue to implement enhanced measures to keep facilities safe. These protocols help protect, prevent, and mitigate potential risks to individuals, including visitors, contractors, customers and employees.

Enhanced safety measures include:
• Active screening
• Face coverings and Personal Protective Equipment (PPE)
• Public-facing counter barriers
• Sanitizing
• Cleaning and disinfecting
• Signage
• Capacity control
• Restrictions on shared workspaces

For more information on the City’s efforts to support the community in response to COVID-19, visit or follow @CityBrampton on Twitter, Facebook and Instagram.

For more information on the City’s by-laws, visit



Natalie Stogdill
Senior Advisor, Public Relations, City of Brampton
905.874.3654 |