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Media Release

Know who to call

​BRAMPTON, ON (December 16, 2020) – There are a variety of services available for Brampton residents in times of need, and sometimes it may be difficult to know who to call. Whether Bramptonians require municipal, social or emergency assistance, 311, 211 and 9-1-1 are there to help. 

Residents can contact 311 for simple and direct access to all non-emergency municipal government information, programs and services provided by the City of Brampton and Region of Peel. 311 services include:

  • The City’s Plow Tracker and information on snow clearing
  • Parking services and mobile licensing
  • Property concerns and by-law enforcement, including COVID-19 matters
  • Roads and sidewalks
  • Animal services

In December, 2019, the City of Brampton launched a new Brampton 311 mobile app and website,, to make it easier to access municipal services and information. With the new website and app, residents are able to reach Service Brampton quickly and easily through their smartphone, online, or by calling 311. Residents can submit and track service requests, explore active service requests in the community and learn more about municipal services.

Customer service is available 24 hours a day, seven days a week, in over 150 languages. 

The Brampton 311 app is available for download now on Google Play and the App Store.

211 is a free and confidential service that connects individuals and families with a complete range of government, health, community and social services in their communities. Residents can contact 211 for information and referral to:

  • Health services and mental health supports
  • Income support and financial assistance
  • Food banks and meal programs
  • Housing help
  • Seniors support services

211 can be accessed by calling 211, online, by text at 21166, by live chat or by email at  

9-1-1 is for emergencies only. It is the emergency telephone number that connects residents with Ambulance, Police or Fire in an emergency situation. Calling 9-1-1 helps residents reach emergency services when they require immediate assistance.

An emergency is any situation when the safety of people or property is at risk and requires immediate assistance. Examples of 9-1-1 emergencies include: a fire, a crime in progress or a medical emergency.

When residents dial 9-1-1, their phone call is answered by a professionally trained Emergency Communicator who will connect them to Ambulance, Police or Fire.

If a resident calls 9-1-1 and cannot speak or understand the communicator, the 9-1-1 telephone system has an Automatic Location Identification System and an Automatic Number Identification System. These tell the Emergency Communicator a caller’s address and telephone number as soon as they make their 9-1-1 call. This feature may not be available with some cell phones, however, processes are currently being put in place so that communicators are able to locate calls from most cell phones with greater accuracy.

“Brampton is a Healthy and Safe City, and together with our partners at 211 and 9-1-1, we are here to help residents in times of need. This past year has been a particularly difficult one for our community, but help is always available. Knowing who to contact is an important first step to getting assistance. Whether you require municipal, social or emergency services, know we are here to support you.”
- Patrick Brown, Mayor, City of Brampton

“The health and wellbeing of our community is of utmost importance to us at the City of Brampton. Service Brampton staff can be reached around the clock for all non-emergency municipal information, programs and services. Together with our partners at 211 and 9-1-1, someone is always here to support our residents in any time of need.”
- David Barrick, Chief Administrative Officer, City of Brampton

“Access to services is a key determinant of health. And now more than ever, people need fast, easy access to all kinds of programs like food delivery, food banks, mental health services and financial support. 211 Central is thrilled to partner with the City of Brampton to help residents access the programs and services they need during the pandemic.”
- Sue Wilkinson, Executive Direction, Findhelp | 211 Central


As one of the fastest-growing cities in Canada, Brampton is home to 650,000 people and 70,000 businesses. People are at the heart of everything we do. We are energized by our diverse communities, we attract investment, and we are embarking on a journey to lead technological and environmental innovation. We partner for progress to build a healthy city that is safe, sustainable and successful. Connect with us on Twitter, Facebook, and Instagram. Learn more at

Megan Ball
Media Coordinator, City of Brampton
905.874.2143 |