Lost or stolen cards
Report a missing card to PRESTO and have it blocked. You will be responsible for the value spent within 24 hours of reporting the loss. You must purchase a replacement card and load a minimum of $10 on to the card. Before you create your My PRESTO Account for your new card, call the PRESTO Call Centre and ask that the funds be transferred from your old card.
Autoload reloads your PRESTO card automatically through your bank account or credit card when your card balance drops below a dollar amount chosen by you - the minimum amount you can choose is $5. The minimum autoload amount is $20, up to a maximum of $980.
Note: Your new balance will show up immediately on your card. The minimum and maximum amounts are subject to change by PRESTO without notice.
This feature automatically reloads a monthly pass each month. Six days before the end of each month, your method of payment is charged for the value of next month’s pass. When you tap your card as part of a regular trip, the next month’s pass is loaded to your PRESTO card.
Note: To set up Autorenew you first must have a monthly pass on your card.
Federal tax credit
Only cards with a My PRESTO Account are eligible for the federal tax credit. You must use your PRESTO card for at least 32 one-way trips within a single transit system during an uninterrupted period not exceeding 31 days. You can also claim the cost of passes used to travel for a period of one month or greater.
You will be able to print off a usage statement from the PRESTO website for tax purposes.
Registered card holders without sufficient funds to complete a trip are entitled to a single tap on and receive a two-hour transfer from the time of issue.
• The card will drop into a negative balance and will automatically be cleared the next time you load your card
• A negative balance settlement charge is $0.25 at the time of reload
Track your Usage
Check your card balance and access a three month history online. You can have up to 10 cards registered under the same account.
- You will be required to create a username and password for existing/new My PRESTO Accounts. Anonymous card holders will use the card number and a pin.
- For Cardholders with a My PRESTO Account: If your PRESTO card is loaded with a transit pass (weekly or monthly) and it becomes lost, stolen or damaged, you CANNOT load a pass to the card until AFTER the pass from your lost/stolen/damaged has been transferred to your new card; otherwise, the pass from the old card will NOT transfer to the new card.