Tell us what you think!
R.A. Malatest & Associates, on behalf of Brampton Transit, will be conducting another round of Customer Satisfaction Surveys.
From July 16 - 29, interviewers will be at Brampton Transit terminals, high traffic bus stops and riding buses at various times throughout the day to survey customers about their satisfaction with our transit service.
Interviewers will be identified with a name tag and a letter from Brampton Transit. They will randomly select Brampton Transit customers to complete the survey.
If you are approached to complete the survey we encourage you to do so and thank you in advance for your time.
If you have any questions or comments about the survey, please contact us at 905.874.2999.
Frequently Asked Questions
1.Why is Brampton Transit completing a customer satisfaction survey?
Customer feedback is important as we continue to strive to meet the needs of customers. This information helps Brampton Transit understand where we’re doing well and where we can improve.
2.How many surveys will be completed?
Over the course of the year, approximately 5,000 surveys will be completed. Survey teams will cover routes during rush hours and non-rush hours to capture customer feedback onboard buses and at our terminals.
3.How can I complete the survey and provide feedback?
Customers will be randomly selected to complete the survey. If you are approached to complete the survey we encourage you to do so.
4.Has Brampton Transit completed a survey like this in the past?
Yes. The first Brampton Transit Customer Satisfaction Survey was completed in 2013/2014.