Onsite Arrival

• It is requested participants arrive at the facility 10 minutes prior to scheduled start time and recommended that participants arrive dressed (with the exception of footwear) and ready to play to prevent any delays in the start of game play.
• A protective barrier has been installed at staff reception and there is a limited number of patrons permitted through the entrance vestibule at a time. 
• Non-medical masks must be worn when entering the facility and in all commons areas such as washrooms, change rooms, the lobby, the upper lounge, bar and when moving through hallways.
• All participants attending a play session will be pre-screened by a Recreation Ambassador (the ambassador will confirm your booking, ask COVID-19 pre-screening questions, offer hand sanitizer and ensure a non-medical mask is worn prior to admittance into the facility).
• Electronic payment is the preferred method of payment.

General Guidelines and Provisions

• Cleaning schedules have been enhanced, including frequent disinfection and cleaning of washroom facilities and high touch areas. 
• To ensure physical distancing, capacity is limited to a maximum of 4 participants during one time slot.
• Physical distancing will be strictly enforced. Patrons must stay at least two metres (6 feet) away from other users.
• Staff will not be handling or storing personal belongings for patrons. 
• Decals/directional guides have been installed to inform patrons of restrictions/guidelines and ensure appropriate flow of traffic. 
• Hand sanitizing stations will be available at facility and amenity entrances and exits. 
• Garbage bins will be available onsite for patrons to safely dispose of PPE and garbage, as required.

Amenities and Equipment

• All participants are required to bring their own equipment for play as there will be no City provided equipment available for use and shared equipment is not permitted (i.e., Tennis Balls, Ball Machine, etc.). 
• A hands-fee water bottle re-fill station will be available for use in the lobby.
• Lockers are not available at this time for day use.
• Showers and change rooms will be available with limited capacity.
• Spectators will not be permitted at this time and spectator benches and seating removed.

Bell System

• Entry into the tennis bubble area is restricted to a maximum of 5 minutes in advance of reserved play. The next group are asked to wait for their start time within the physical distancing designated area. The bell will go off on the zero minute of the hour to let the next group of participants know to proceed to their court.