​Brampton is a Well-Run City

Continuously improving the day-to-day operations of the corporation by streamlining service delivery, effectively managing municipal assets, and leveraging partnerships for collaboration and advocacy.​

 

Economic Recovery Strategy/Action Plan*

City Mandated Priority

The Economic Recovery Strategy aims to bring resiliency and competitive advantage to Brampton's economy as it moves forward both during, and after, the COVID-19 pandemic. These goals will be achieved by advancing immediate and longer-term actions in line with the Strategy's four cornerstones: 1. Innovation, Technology and Entrepreneurship 2. Investment 3. Infrastructure 4. Arts, Culture and Tourism.

 

Fiscal Responsibility/Competitive Taxes**

City Mandated Priority

Incrementally, moving toward the 'middle of the pack' for the Residential Tax Rate (in the GTA).

 

Customer Service Engagement/Tracking Model*

City Mandated Priority

Provide a Customer Relationship Management System that will ensure timely and effective response to questions/processes/applications from the public, and will ensure seamless transition between various employees and departments on multi-party processes to provide the best service to the public.

 

Centre of Excellence and Capital Compliance - Project Management Office (PMO)*

City Mandated Priority

Implement a Centre of Excellence and Capital Compliance - Project Management Office to ensure that the City's projects are managed consistently and predictably - delivered on time, on budget and in alignment with corporate priorities. A successful PMO will improve project tracking, reporting, communication and knowledge sharing amongst all stakeholders.