Skip Ribbon Commands Skip to main content

 Frequently Asked Questions

 

 At the Show

 
expandWhat if I can't get to the show due to the weather?
Patrons unable to attend a show due to weather conditions should contact the Box Office at 905.874.2800 regarding the status of the show. Refunds or exchanges will only be permitted in the event of a cancellation.  
expandWhat if I arrive late for my show?
Latecomers will be seated during a suitable break in the performance to avoid disturbing the performers and other audience members. Likewise if you need to leave during the performance you will be re-admitted during a suitable break.
expandCan I take pictures or video at the show?
Taking photographs or the use of any recording device during a show is strictly prohibited unless otherwise posted by the artist management.
expandHow should I dress to attend a show at the Rose?
There is no formal dress code enforced in our theatre. At any given performance you are just as likely to see jeans as you are a shirt and tie. Your best bet is to dress in a manner which ensures your comfort and is appropriate to the event.
expandAre babes in arms allowed at events?

Everyone, regardless of age, must have an assigned seat and a ticket. This is the case even if the child sits in your lap and not in his assigned seat.

We welcome children, but very young children can be disruptive to a performance. Most live, professional theatre - unless specifically advertised as being for children or for the entire family - is intended as adult entertainment and as such may not be enjoyed by or be suitable for children. Children should be able to sit quietly in their own seats throughout a performance. Children unable to do so, along with the adult accompanying them, may be asked by an usher to leave the auditorium. Please use discretion in choosing to bring a child.
 

 Ordering Tickets

 
expandHow do I purchase tickets?

In Person:  Visit either Box Office location during regular hours.

By Phone: Call 905.874.2800.  Box Office staff is available 24/7 to take your order and answer questions. We accept Visa, MasterCard & American Express. 

Online: Single tickets and subscriptions are available online. Subscription orders placed online are based on Best Available seating only. To switch seats, please select Will Call as your delivery method and contact the Box Office.

expandWhy can't I choose the 'Mail' option for my tickets?
Orders placed within 10 days of the performance will not be mailed as we cannot guarantee you will receive your tickets in time. To avoid this inconvenience, your tickets will be held at the Box Office for pick-up.
expandWhat do I do if I have misplaced my tickets?
Contact the Box Office and duplicates can be issued for pick-up on the day of the performance provided the Box Office has a record of the original order in the system. A processing fee of $1.16 (+HST) per ticket will apply.
expandCan I exchange my tickets?
Ticket exchanges are possible, subject to availability, up until 24 hours prior to the event. A processing fee of $1.16 (+HST) per ticket will apply to all exchanges.
expandCan I get a refund on my tickets?
Refunds are only given in the event of a show's cancellation. If you are unable to use your tickets please contact the Box Office at least 24 hours prior to the event to make an exchange for another performance or to arrange a credit. Credits are only available to subscribers. Rental performance tickets cannot be refunded or credited.
expandWhat happens if a show is cancelled?
In the unlikely event a performance is cancelled, refunds will be given to all ticket buyers. Any service charges will also be refunded.
expandHow do I become a subscriber?

To become a subscriber, simply order tickets to a minimum of 3 shows in the Rose Theatre Presents season at one time. There is no additional fee to become a subscriber.

expandWhen do tickets go on sale?
On sale dates vary depending on the presenter and season. In general, tickets for the Rose Theatre Presents Series go on sale first to current subscribers, followed by an opportunity for new subscribers to get on board and finally single tickets go on sale to everyone.
expandHow do I pick up my tickets?
Pick up your tickets from the Box Office at least 30 minutes prior to your performance start time. Please bring a valid piece of photo I.D.
expandAre babes in arms allowed at events?

Everyone, regardless of age, must have an assigned seat and a ticket. This is the case even if the child sits in your lap and not in his assigned seat.

We welcome children, but very young children can be disruptive to a performance. Most live, professional theatre - unless specifically advertised as being for children or for the entire family - is intended as adult entertainment and as such may not be enjoyed by or be suitable for children. Children should be able to sit quietly in their own seats throughout a performance. Children unable to do so, along with the adult accompanying them, may be asked by an usher to leave the auditorium. Please use discretion in choosing to bring a child.

 

 General Inquiries

 
expandHow do I get to the Rose Theatre Brampton?
For driving directions and maps click here.
expandIs parking available at the Rose Theatre?

As of February 10, 2014, the Market Square (Rose Theatre) parking garages will undergo some operational changes as the City of Brampton garages move to a fully automated system.

The Market Square Parking Garage is located directly beneath the Rose Theatre Brampton with an elevator to the main lobby. Guidelines are as follows:
  • Parking will be free after 7PM on weekdays, and from Friday at 7PM to Monday at 5AM
  • Hourly parking patrons will be charged for parking Monday to Friday, from 9AM to 7PM
  • The first hour of parking is free and each additional half hour is $1.00 to a daily max of $9.00
From Monday to Friday the garage gates will remain in the down position at all times. Patrons will be required to take a ticket at the entry gate, no matter the time of day. Before leaving the garage all tickets must be validated at the automated pay station. Any parking charges incurred can be paid using cash or credit card.
 
For more information on municipal parking garages, please click here.
expandWhat if I forget something at the theatre?
To check for articles left at the theatre please call the Rose Theatre Administration office at 905-874-2800.
expandIs the Rose Theatre accessible?

The Rose Theatre is fully accessible. Seating is available for patrons who use a chair or walking device. Please request accessible seating from the Box Office when purchasing your tickets.

Please note: Wheelchairs and walking devices are not permitted above the Orchestra level due to the difficulties associated with evacuating in case of an emergency.

expandDo you offer hearing-assistance devices?
Yes, hearing devices can be obtained from the Box Office, free of charge.
expandHow do I contact the Rose Theatre Brampton Administration Office?
To contact the administration office please call 905-874-2844 or email rosetheatre@brampton.ca.
expandIs the theatre hiring?
For current opportunities please click here.

Please note: All applications must be submitted through Workopolis. 
expandWho do I speak to about volunteering at the Rose?
To inquire about volunteer opportunities please contact the Volunteer Office at btv@brampton.ca.  
expandDo you have an ATM on site?
No, we do not have an ATM on site. However, there are many banks conveniently located just outside our entrance.
expandHow can I make a donation to the Rose?
To find out about Individual Giving and Sponsorship Opportunities please click here.
 

 Renting the Theatres

 
expandWho do I contact to rent one of the Brampton Theatres?
For rental information please click here.
expandWhere can I find the technical specs for the theatres?

For technical specifications, please click here.