 How do I purchase tickets? |
In Person: Visit either Box Office location during regular hours.
By Phone: Call 905.874.2800. Box Office staff is available 24/7 to take your order and answer questions. We accept Visa, MasterCard & American Express.
Online: Single ticket sales only
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| Why can't I choose the 'Mail' option for my tickets? |
Orders placed within 10 days of the performance will not be mailed as we cannot guarantee you will receive your tickets in time. To avoid this inconvenience, your tickets will be held at the Box Office for pick-up.
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| What do I do if I have misplaced my tickets? |
Contact the Box Office and duplicates can be issued for pick-up on the day of the performance provided the Box Office has a record of the original order in the system. A processing fee of $1.13 per ticket will apply.
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| Can I exchange my tickets? |
Ticket exchanges are possible, subject to availability, up until 24 hours prior to the event. A processing fee of $1.13 per ticket will apply to all exchanges.
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| Can I get a refund on my tickets? |
Refunds are only given in the event of a show's complete cancellation, or at the discretion of management. If you are unable to use your tickets please contact the Box Office at least 24 hours prior to the event to make an exchange for another performance or to arrange a credit.
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| What happens if a show is cancelled? |
In the unlikely event a performance is cancelled, refunds will be given to all ticket buyers. Ticket buyers are required to return their tickets, either in person, or by mail, to point of purchase in order to receive the refund. Any service charges will also be refunded.
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| How do I become a subscriber? |
To become a subscriber, simply order tickets to a minimum of 3 shows in the Rose Theatre Presents season at one time. There is no additional fee to become a subscriber.
For more information on subscriber benefits, click here.
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| When do tickets go on sale? |
On sale dates vary depending on the presenter and season. In general, tickets for the Rose Theatre Presents Series go on sale first to current subscribers, followed by an opportunity for new subscribers to get on board and finally single tickets go on sale to everyone.
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| How do I pick up my tickets? |
Pick up your tickets from the Box Office at least 30 minutes prior to your performance start time. Please bring a valid piece of photo I.D.
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| Are babes in arms allowed at events? |
Everyone, regardless of age, must have an assigned seat and a ticket. This is the case even if the child sits in your lap and not in his assigned seat.
We welcome children, but very young children can be disruptive to a performance. Most live, professional theatre - unless specifically advertised as being for children or for the entire family - is intended as adult entertainment and as such may not be enjoyed by or be suitable for children. Children should be able to sit quietly in their own seats throughout a performance. Children unable to do so, along with the adult accompanying them, may be asked by an usher to leave the auditorium. Please use discretion in choosing to bring a child.
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