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Answering Your Questions About eRide
 What browsers do you recommend to view eRide, Brampton Transit's Ride Planner? | Use Internet Explorer 6 and 7, Firefox 1.5 and 2.0, and Safari 2 to view the online trip planner. (Interactive map may not be visible with Safari.) | | Why doesn’t eRide give me the route that I usually take? | The Trip Planner selects the most favourable routing based on what you selected in steps 3 and 4. For different results, try changing your shortest walk or fewest transfers selection OR once the system has planned your trip, select Show Alternative Trip Plan. eRide will provide trip times to ensure transfer connections are met as scheduled. Sometimes transfer times are within minutes of each other. In this case, you can transfer to an earlier scheduled bus depending on traffic, passenger load and weather conditions.
Alternatively, plan your trip using the View Schedule function or call our Customer Call Centre at 905-874-2999. | | How do I find a destination outside of Brampton? For example, the Finch Subway Station. | Please select the City and search in the To/From fields. If you still cannot find your destination, call our Customer Call Centre at 905-874-2999. | | I’m trying to plan a trip a couple of weeks from now - why won’t eRide allow me? | Brampton Transit adusts its service every 6 to 10 weeks, so as a service change approaches you may not be able to access the revised routing. Check the service advisory section of the Trip Planner for more detailed information or call our Customer Call Centre at 905-874-2999. | | I’m trying to find a bus stop closest to my starting/end location but I am getting a message that there is not one within the distance considered? | Our goal is to have a bus stop within, about a 400-metre distance for all locations within Brampton. This is not always possible, particularly in newly developed or developing areas, as the roads and traffic signals may not be fully in place. If you receive this message, go to VIEW SCHEDULE and enter the route you will be taking then click on STOP SCHEDULE. This will display all the stops along the route. You can then enter the one that is closest for you. You may also call our Customer Call Centre at 905-874-2999. | | I’m trying to enter my street address but I am getting a message to “try again” or “no nearby bus stops”? | Please ensure the street name you have entered is within Brampton, or change the “Municipality” field. The City’s list of civic addresses is updated semi-annually, so streets in newly developed areas may not be in the current edition. Please enter your request by using the nearest intersection to you. You may also wish to contact our Customer Call Centre at 905-874-2999 to complete your trip plan or to report this incident for correction. |
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