Answering Your Questions About Street Lighting

How long will it take to repair a burnt out street light?

Outages are usually repaired within 14 working days after the Maintenance Contractor has been made aware of the request. If there is a problem on the underground electrical cable feeding the pole, utility locates are required and permanent repairs will be completed within 6 to 8 weeks.

How long does it take to respond to an urgent street light request, such as a missing cover at the base of a pole or severe pole damage?

The City’s Street Lighting Maintenance Contractor will respond after they have been made aware of the situation and make the required repairs. If further work is required, the Contractor will remove the damaged equipment and ensure the area is safe.

How do I report a street light out, or a leaning or damaged street light pole?

Phone the City of Brampton at 311 (TTY for hearing impaired 905.874.2130).
Report the street name and if possible, the Pole ID Number(s), which are located on street side of the pole.
If a Pole ID Number does not exist, report the residential address the pole is closest to.

How can I request lighting improvements on my street?

Phone the City of Brampton at 311 (TTY for hearing impaired 905.874.2130).
Provide relevant information to staff such as nature of problem, street name and specific request (additional light(s), too dark, safety issue).
Requests will be considered by the City based on priority (age and condition of infrastructure, whether City lighting standards.

Can I have the street light in front of my house moved to a different location?

Streetlights cannot be relocated as they are installed in specific locations to meet design standards for ample lighting on the street. The minimum distance between a street light base and the edge of a driveway is one meter.