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311

Don’t have time to place a call to City Hall during the day when you’re at work?

Don’t know who to call for municipal information or a specific service?

We understand and are pleased to introduce 311 - a new, easy-to-remember telephone number that’s now available 24x7 for you to call for assistance whenever it’s convenient for you.

311 provides you with simple and direct access to all non-emergency municipal government information, programs and services provided by the City of Brampton and Region of Peel.

You may call 311 anytime for anything from parking to garbage and recycling, to tax payments and water bills, to recreation programs and building permits, and so on.
 

 More About 311 ...

 
expandWhat is 311?
  • 311 is an easy-to-remember telephone number that provides a single point of contact for citizens to request non-emergency local municipal government information, programs and services provided by the City of Brampton and Region of Peel.
  • Across Canada and in the United States, dozens of municipalities are providing or are considering introducing 311 service to their citizens soon. Locally, 311 service plans were developed in partnership with the Cities of Brampton and Mississauga, and the Region of Peel.
expandHow does 311 work?
You may call 311 anytime with inquiries about municipal government information or services. Representatives from the City of Brampton and Region of Peel are available 24x7 to respond to your requests by assisting you directly or connecting you with the right people to do so. Service is available in more than 150 languages using telephone interpretation.
expandWhy should I use 311?
311 is convenient and simple. You don’t need to determine which government agency provides a particular service then sort through many phone numbers to find what you need, and service is available in more than 150 languages using telephone interpretation.
expandWhat’s the cost of 311?
  • Dialing 311 is free from a residential or business telephone line within the City of Brampton.
  • Regular Bell Canada call rates apply when dialing 311 from a public pay phone within the City of Brampton.
  • Your carrier’s regular air time charges apply when dialing 311 from a cellular or other mobile telephone device within the City of Brampton
expandWhat’s the difference between 311 and 911?
  • Call 911 in case of life-threatening emergencies or crimes in progress
  • Call 311 for information or service from the City of Brampton or Region of Peel.
expandCan I still call my existing contacts using their 10-digit numbers?
Yes, please call known 10-digit numbers for access to direct contacts as usual.  311 is simply an additional number that provides a new way to obtain customer service from the City of Brampton or Region of Peel.
expandWhat if I try 311 and find that it doesn’t work from my phone?
Testing has been conducted in coordination with local telephone service providers and municipalities to ensure 311 service is available in Brampton.  If you dial 311 from your phone and find that the service is not available, please report it to us for prompt resolution by calling 905-874-2000.

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