2019 Commitments

Commitment
  
How Did We Do

SAFETY​

​We will install a bus operator safety shield on every bus.

December

We will improve painted safety markings on platforms and crosswalks at Brampton Gateway Terminal (pilot project).

September

​Complete

SERVICE

​We will consult with customers and other stakeholders on service improvement priorities and options for the 2019 Service Plan through seven Public Information Centre events.

April

​Complete

We will implement the 2019 Service Plan, adding 81,000 service hours.  A majority of these hours will be introduced as part of our September service changes, with the rest by the end of the year. ​

December

INFRASTRUCTURE​

​We will add 18 buses to our fleet:

  • 2 – 60 ft Züm hybrid diesel-electric buses
  • 7 – 40 ft conventional buses
  • 9 – 40 ft conventional buses to replace retired buses
December

​We will install:

  • 40 new accessible bus stops
  • 15 new bus stops
  • 25 new benches
December

​We will purchase land that will be used to build a third Transit facility.

December

​CUSTOMER EXPERIENCE

We will strive to reach our target to have 91% of buses depart on time.​

December

We will make improvements to bramptontransit.com to improve navigation and overall ease of use.​

October

​We will do customer satisfaction research to understand rider experience, overall satisfaction for our services and rider demographics.

December

​We will create more inclusive information on how to use Brampton Transit to those with cognitive disabilities, and people new to taking public transit.

September

We will introduce a $15 monthly pass for Brampton Seniors.​

Q4 2019/Q1 2020

​Complete

​We will have our Brampton Transit Senior ID cards available at more locations.

September

​Complete

​We will establish the Transit Advisory Committee comprised of representatives from the community and Brampton Transit to advise on transit-related issues.

September

​We will introduce additional locations for customers to load their PRESTO cards (pilot project).

December