2018 Commitments

Commitment
  
How Did We Do

SAFETY

We will launch an etiquette and behavior campaign to raise awareness of on-board behaviour.

Update:
The first etiquette message was rolled out in December 2018. Additional messaging was introduced in February 2019 and will continue throughout the year.

October




Complete

We will expand the Duress Event Station program to more Züm stops.​

December
Complete

We will update the See Something, Hear Something, Say Something campaign to continue to educate riders on how to maintain a safe transit network.​

December
Complete

We will improve safety signage fleet-wide.

Update:
​On-board safety signage was installed fleet-wide in February 2019. This reflects updates to the Smoke-Free Ontario Act.

December



Complete

SERVICE

We will consult with customers and other stakeholders on service improvement priorities and options for the 2018 Service Plan through our seven Public Information Centre events.​

March
Complete

We will implement an Automated Vehicle Monitoring system to efficiently monitor and respond to bus maintenance requirements.​

April
Complete

We will have real-time transit data available through a GTFS feed for Triplinx, Google Transit and other app developers.​

June
Complete

​We will implement the 2018 Service Plan, adding 65,000 service hours.  A majority of these hours will be introduced as part of our September service changes. Improvements include:

  • Service frequency improvements to address ridership growth, improve timeliness, schedule adjustments to improve service reliability, and new/realigned routes
  • Improved service coverage to new growth areas with new local service routes and/or route realignments and extensions  including Mount Pleasant, Chinguacousy Road and Mayfield Road area, and Financial Drive
December
Complete

We will reduce child fares in September at the start of the new school year.​

September
Complete

We will implement Peel Region’s Affordable Transit Program.​

May
Complete

INFRASTRUCTURE

​We will install the following items:

  • 10 new customer benches at Bramalea Terminal
  • 60 new bus stops
  • 25 new shelters 
  • 15 replacement shelters
  • 25 new benches at bus stops
December
Complete

We will add 34 new buses to our fleet by the end of the year to meet service demand and growth:

  • 11 – 60 ft Züm hybrid diesel-electric buses
  • 23 – 40 ft conventional buses​
December
Complete

We will refurbish 12 buses​

December
Complete

We will complete the Sandalwood Transit facility maintenance expansion project​.

Update:
The Sandalwood Transit facility expansion was completed in March 2019.

October




Complete

We will place an order for eight electric buses and four charging stations as part of our new electric bus pilot project slated to launch in 2019.

Update:
The electric bus pilot project is on hold as the City of Brampton seeks to find alternative funding for $8.309M that was committed by the province for this project. The funding was cancelled by the cap and trade program cancellation.

December





On-Hold

CUSTOMER EXPERIENCE​

​We will strive to reach our target to have 91% of buses depart on time.

Update:
Our on-time performance in 2018 was 88%.

During the course of the year we continued to see a strong ridership growth; 14% increase over 2017.  This, along with significant delays with construction projects on major transit corridors, had a significant impact to our on-time performance.
December



Incomplete

We will continue to communicate through all of the following channels: print, online, social media, Contact Centre, and in person at our terminals and at events.​

December
Complete

We will expand our hours of service on Twitter.​

December
Complete

​We will roll out the improved Priority Seating signage fleet-wide.

December
Complete