Our Commitments

Commitment
  
How Did We Do

SAFETY

We will launch an etiquette and behavior campaign to raise awareness of on-board behaviour and investigate new technologies to report any incidents.​

October



We will expand the Duress Event Station program to more Züm stops.​

December

We will update the See Something, Hear Something, Say Something campaign to continue to educate riders on how to maintain a safe transit network.​

December

We will improve safety signage fleet-wide.  ​

December

SERVICE

We will consult with customers and other stakeholders on service improvement priorities and options for the 2018 Service Plan through our seven Public Information Centre events.​

March
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We will implement an Automated Vehicle Monitoring system to efficiently monitor and respond to bus maintenance requirements.​

April
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We will have real-time transit data available through a GTFS feed for Triplinx, Google Transit and other app developers.​

June
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​We will implement the 2018 Service Plan, adding 65,000 service hours.  A majority of these hours will be introduced as part of our September service changes. Improvements include:

  • Service frequency improvements to address ridership growth, improve timeliness, schedule adjustments to improve service reliability, and new/realigned routes
  • Improved service coverage to new growth areas with new local service routes and/or route realignments and extensions  including Mount Pleasant, Chinguacousy Road and Mayfield Road area, and Financial Drive
December

We will reduce child fares in September at the start of the new school year.​

September

We will implement Peel Region’s Affordable Transit Program.​

May
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INFRASTRUCTURE

​We will install the following items:

  • 10 new customer benches at Bramalea Terminal
  • 60 new bus stops
  • 25 new shelters 
  • 15 replacement shelters
  • 25 new benches at bus stops
December

We will add 34 new buses to our fleet by the end of the year to meet service demand and growth:

  • 11 – 60 ft Züm hybrid diesel-electric buses
  • 23 – 40 ft conventional buses​
December

We will refurbish 12 buses​

December

We will complete the Sandalwood Transit facility maintenance expansion project​

October

We will place an order for eight electric buses and four charging stations as part of our new electric bus pilot project slated to launch in 2019.

December

CUSTOMER EXPERIENCE​

​We will strive to reach our target to have 91% of buses depart on time.

December

We will continue to communicate through all of the following channels: print, online, social media, Contact Centre, and in person at our terminals and at events.​

December

We will expand our hours of service on Twitter.​

December

​We will roll out the improved Priority Seating signage fleet-wide.

December