Withdrawal Requests

If you have registered for a program and would like to withdraw, please note the following:

  • Requests will only be accepted in person at the specific program location.
  • Requests must be made no later than one (1) business day prior to the third (3rd) class.
  • Requests received on or after the third (3rd) class will not be considered.
  • Medical related requests must be accompanied by official medical documentation.
  • Requests will be processed as of the date official notification is received and will not be backdated.
  • Requests will be pro-rated to reflect the number of classes having already occurred.
  • Balances of less than $30.00 will remain as a credit on your Family Account.
  • Refund requests are subject to a $10.00 administration fee for each refund requested per person, per program.
    • The administration fee will be waived if the customer chooses to leave the balance as a credit on the Family Account.

Program Registration

Credit/Refunds*100% of program feePro-rated based on request datePro-rated based on request date
Administration FeeN/A$10.00Waived with the submission of a medical note
TransfersTransfers after the third (3rd) class will not be considered. Pro-rate will be applied for all the classes already passed.

*If the balance is less than $30, a credit will be applied to the customer’s Family Account. If the balance is $30 or greater, the customer will be provided with the option of either applying it as a credit to the account or processing a refund. Receipt of the refunded amount may take up to six (6) weeks.

Memberships (paid in full at time of purchase)

Refunds*100% of membership feePro-rated based on request datePro-rated based on request date
Administration Fee$10.00$10.00Waived with the submission of a medical note
SuspensionsOffered in any duration up to a maximum of forty-two (42) days (six (6) weeks) provided that the requested length does not exceed the remaining length of time left on the membership.

*If the balance is less than $30, a credit will be applied to the customer’s Family Account. If the balance is $30 or greater, the customer will be provided with the option of either applying it as a credit to the account or processing a refund. Receipt of the refunded amount may take up to six (6) weeks.

Membership refund requests are subject to the following conditions:

  • Only memberships paid in full at the time of purchase are eligible for suspension and/or refund requests.
  • Medical related requests must be accompanied by official medical documentation.
  • Requests will be processed as of the date official notification is received and will not be backdated.

Rentals

Refunds80% of rental fee (less 20% non-refundable deposit)No refundNo refund

​Rental refund requests are subject to the following conditions:

  • Requests received within fourteen (14) days of the event date will not be considered.
  • Balances of less than $30.00 will remain as a credit on your account.