In a life threatening situation, DIAL 9-1-1

 

Call 9-1-1:

  • If you need police, fire or paramedic services to respond immediately, because the safety of people or property is at risk.  It is a 9-1-1 emergency if there is:
    • a fire
    • a medical emergency
    • a crime in progress.

Do not call 9-1-1:

  • If the situation is not immediate or life-threatening; for example:
    • an automobile accident where an injury has not occurred,
    • after a crime has been committed and the offender has left the scene,
    • follow-up on an auto theft report.

Do not call 9-1-1 during an emergency event to: 

      • Locate relatives
      • Ask about the availability of gas at local pumps, or local services
      • Find out the location or availability of shelters and other services
      • Find the non-emergency numbers for fire, police or paramedics.

In an emergency event, information and instructions from emergency response officials will be made available at regular intervals through the media (television, radio, Internet services, etc.).

When you call 9-1-1, you will be asked:

    • What service is required? - Police, Fire or Ambulance?
    • Where is the emergency? - Be prepared to give the full street address and apartment number and the city or town. This is important because similar street names occur in different areas of the region.
You call is then connected to the Police, Fire or Ambulance, according to the information you have supplied. The emergency communicator at this location will send assistance and confirm the details with you.

REMEMBER - You MUST try to speak clearly and calmly on the phone, to give all required information quickly and correctly.

Interpretation services are available through 9-1-1 when needed.

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