Good Government Body Content 80% Complete 20% In Progress Credible leadership delivers trusted services to make a positive difference for citizens. Goals:Educate and engage citizens in open and accountable ways that show value and enhance the image of the city. Invest in a collaborative environment with supportive organizational and governance practices and policies. Practise proactive, effective and responsible management of municipal assets and services. Initiatives | July 2018 status Annual Community Satisfaction SurveyStatus:CompleteOutcomes:City service satisfaction online survey results used as inputs to annual City budget and planning. Enrich variety of communication channelsStatus:CompleteOutcomes:Social media highlights: “Planning Vision” 421,000 Twitter/ Facebook impressions; “Welcome to New 905” 18,000 YouTube views, 67,000 impressions; Instagram now live. Multi-Year Engagement Plan (develop and implement the plan)Status:CompleteOutcomes:94,000+ Bramptonians’ voices directly heard in new comprehensive, innovative ways, e.g. CeleBrampton; 60,000+;Planning Vision: 17,000+ (...and counting for Brampton 2040 Vision!) Multi-year ethnic media Plan (develop and implement the plan)Status:CompleteOutcomes:2016 Census data informed Brampton’s needs. Communications service expanded with a translation rate of 94% (2015-2017). Code of ConductStatus:CompleteOutcomes:Updated Council Code of Conduct; online Lobbyist and Gift Registry for Council and staff. Core Business/service delivery reviewsStatus:CompleteOutcomes:25 formal reviews and City-wide “Lean”/continuous improvement principles adopted = $1.7M in cost/productivity benefits. Corporate CultureStatus:In ProgressOutcomes:People Advantage: Our results-based, measurable people plan; new values and culture story launched; policy and workspace modernization plans are increasing employee engagement. Customer Service StrategyStatus:In ProgressOutcomes:20+ services expanded to 24x7 within 311/Service Brampton at no additional cost. 2,000+ staff customer service training participants. Staff Attraction and Retention StrategyStatus:In ProgressOutcomes:Actively attracting top talent, building a diverse, inclusive team. City’s first integrated online solution supports employee learning, performance management, and succession planning. Corporate Information Management PlanStatus:CompleteOutcomes:City staff equipped and trained on new “in the cloud” tools – 3,800 for records management; 5,800 for Office365 Corporate Key Performance IndicatorsStatus:Complete (ongoing)Outcomes:City Dashboard 1.0 launched for openness and accountability. Monitoring performance to support continuous improvement and Brampton’s growth. Fire Campus Development (plan and design portion)Status:CompleteOutcomes:Plan and concept design completed with project development approved in City’s 2018 Capital Budget. Government Relations and AdvocacyStatus:CompleteOutcomes:City's investment priorities advocated with all government levels in never-before ways, e.g. Federation of Canadian Municipalities (FCM), Association of Municipalities Ontario (AMO), and 2018 Provincial Election; new web presence launched. Infrastructure development and maintenance strategyStatus:CompleteOutcomes:City's first Asset Management Program identifies infrastructure needs to inform capital budget process. Canada’s first Asset Management Training & Innovation Centre launched (150+ graduates to-date). Long Term Financial StrategyStatus:CompleteOutcomes:City’s current financial sustainability is informing future financial needs and decisions with modern financial policies, procedures and practices being put in place.