Inclusive Customer Service
The Accessibility for Ontarians with Disabilities Act (AODA) was passed in 2005. Its goal is to have a fully accessible Ontario by 2025. In order to achieve its objective, the AODA will establish accessibility standards in the areas of:
- Customer Service
- Information and Communications
- Built Environment
Accessibility Standards for Customer Service, Ontario Regulation 429/07 is the first to be enacted into law. As a public sector entity, the City of Brampton must comply with the regulation as of January 1, 2010, and thereafter. Private sector organizations must comply by January 1, 2012.
Under this legislation, every person who provides direct service to the public, or interacts with the public, on behalf of the City of Brampton, must receive training on how to serve customers with disabilities. This includes vendors and their employees. The City of Brampton has developed an Inclusive Customer Service Resource Manual for Vendors to help accomplish this.
The City of Brampton is committed to providing exemplary customer service to our residents and visitors and the Inclusive Customer Service initiative is an opportunity for further enhancement. Thank you for being part of this important work.